- Call Center Taps on CUSO Partners to Meet Growing Demand
To help meet the demand of its growing contact center business, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will expand its remote staff to include agents located at Fairhope, Alabama-based CU*South. Both CUSOs are members of the cuasterisk.com network. According to Xtend President Scott Collins the two CUSOs started dialogue about […]
- CU*NorthWest Announces Free Marketing Kits
LIBERTY LAKE, WA – February 4, 2015 CU*NorthWest, a cooperative data processing CUSO, announced it will ship “Grand Opening Kits” to all their credit union clients at no cost. The kits are a complete marketing-in-a-box campaign that provides inexpensive, high quality materials to drive the marketing of features within the CU*BASE® core processing platform suite, […]
- CUSO Launches New Brand: CU*NorthWest Technical Services
LIBERTY LAKE, WA – February 3, 2015 Washington-based CUSO, CU*NorthWest, is moving to a new era of technical services and has recently announced the first native product and technical service offering from the company. CU*NorthWest is taking the firewall management service directly to its clients on infrastructure now owned and fully deployed by CU*NorthWest. Prior […]
- CU*NorthWest Completes Rollover Disaster Recovery Test
CU*NorthWest, an information technology CUSO based in Liberty Lake, Washington participated in a successful production rollover test involving client credit unions and third party connections on November 22-23, 2014. Ten CU*NorthWest clients participated directly in the rollover test. The test is part of the company’s ongoing disaster recovery strategy that includes out of region high availability […]
- CU*NorthWest Completes Month-Long Learning Webinars: Lending Tricks of the Trade
CU*NorthWest recently offered a month-long learning series, via webinar, on lending tricks of the trade in November 2014. This series was designed to help CU*BASE® users amp up their lending and help automate their processes. The courses concentrated on auto funds transfers, variable rates, and effective dated account adjustments. CU*NorthWest offers four month-long learning series […]
- Reminder: May Tricks of the Trade Webinar
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS The May Tricks of the Trade webinar will be held from 12:30-1 PM PST today! Simply click here a few minutes before the webinar starts and enter this password: tricks. During this interactive and … Continued
- Staying on Track With EMV
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Staying on Track with EMV The world of payments is evolving and we are starting to see plans to move from traditional magnetic-strip cards to EMV chip cards. So what does that mean for … Continued
- Last Chance to Register for the Chatter Yak! May Webinar Series!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS May Webinar Series Learn how to use social media to grow your loan portfolio, boost product usage, and expand your membership! Who Is Chatter Yak! and Why Do I Need Them? May 13, 12-12:30 … Continued
- GUAPPLE Changes Coming Soon!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Please read below for information regarding the GUAPPLE update scheduled for Sunday, May 10 Your credit union will not need to do anything to receive the update, however, this change will affect how your … Continued
- Don’t Forget to Register for the Chatter Yak! May Webinar Series!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS May Webinar Series Learn how to use social media to grow your loan portfolio, boost product usage, and expand your membership! Who Is Chatter Yak! and Why Do I Need Them? May 11, 6-6:30 … Continued
- Information Needed for Building Blocks to Online Account Opening: Precise ID
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Thank you for joining us for the first in the new “Building Blocks to Online Account Opening” webinar series. In this webinar, we explored Experian’s Precise ID, an online identification verification software, and how you can use … Continued
- NEW Show Me the Steps Instructions!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Show Me the Steps New Instructions! Check out these instructions that were just added to Show Me the Steps, a how-to help system that provides simple step-by-step instructions and video tutorials on how to … Continued
- May Tricks of the Trade Webinar
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Scheduled for Tuesday, May 19 from 3:30-4:00 PM ET, the interactive and engaging May Tricks of the Trade webinar will give you an in-depth look at documentation detailing Write-off and Charge-Off Tools, new with … Continued
- Remember This?
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS EFT Card Portfolio Dashboard Accessible by selecting EFT Portfolio Dashboard on the Management Analysis Dashboards menu (MNMGMD) What data does this dashboard display? Use this dashboard to review statistics on your credit, debit, and … Continued
- Common Reason Codes for Written-Off Loans
ATTENTION SELF-PROCESSOR CREDIT UNIONS With the 15.0 Release, we introduced some great enhanced tools for Written-Off Loans! These new tools require you to select a reason code during the write-off process, which then gives your credit union the ability … Continued