Press Releases

  • Call Center Taps on CUSO Partners to Meet Growing Demand

    To help meet the demand of its growing contact center business, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will expand its remote staff to include agents located at Fairhope, Alabama-based CU*South. Both CUSOs are members of the cuasterisk.com network. According to Xtend President Scott Collins the two CUSOs started dialogue about […]

  • CU*NorthWest Announces Free Marketing Kits

    LIBERTY LAKE, WA – February 4, 2015 CU*NorthWest, a cooperative data processing CUSO, announced it will ship “Grand Opening Kits” to all their credit union clients at no cost. The kits are a complete marketing-in-a-box campaign that provides inexpensive, high quality materials to drive the marketing of features within the CU*BASE® core processing platform suite, […]

  • CUSO Launches New Brand: CU*NorthWest Technical Services

    LIBERTY LAKE, WA – February 3, 2015 Washington-based CUSO, CU*NorthWest, is moving to a new era of technical services and has recently announced the first native product and technical service offering from the company. CU*NorthWest is taking the firewall management service directly to its clients on infrastructure now owned and fully deployed by CU*NorthWest. Prior […]

  • CU*NorthWest Completes Rollover Disaster Recovery Test

    CU*NorthWest, an information technology CUSO based in Liberty Lake, Washington participated in a successful production rollover test involving client credit unions and third party connections on November 22-23, 2014. Ten CU*NorthWest clients participated directly in the rollover test. The test is part of the company’s ongoing disaster recovery strategy that includes out of region high availability […]

  • CU*NorthWest Completes Month-Long Learning Webinars: Lending Tricks of the Trade

    CU*NorthWest recently offered a month-long learning series, via webinar, on lending tricks of the trade in November 2014. This series was designed to help CU*BASE® users amp up their lending and help automate their processes. The courses concentrated on auto funds transfers, variable rates, and effective dated account adjustments. CU*NorthWest offers four month-long learning series […]

 

News

  • Adjustments to AFT Records May Be Needed

    ATTENTION ONLINE AND SELF PROCESSING CREDIT UNIONS ***ACTION REQUESTED*** Please pass this message on to the person responsible for managing loan payment auto-transfer records   A report has just been placed into your credit union’s HOLDxx output queue with a … Continued

  • April Tricks of the Trade Webinar

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Scheduled for Tuesday, April 21 from 3:30-4:00 PM ET (12:30-1:00 PM PST), the interactive and engaging April Tricks of the Trade webinar will give you an in-depth look at documentation  detailing cross-sales tools in … Continued

  • Keep Calm GO Kit Reminder

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Remember to order additional Grand Opening Kits! Promote your credit union with this trending campaign! Order additional kits for your credit union or other branches online! marketing.cuanswers.com All orders must be placed by MAY … Continued

  • Gap Analysis Report Now Available for the March 15 – 18, 2015 Roll-Over Test

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS The results of the recent disaster recovery test are now available for your review.  These results will be valuable additions to your next board packet as documentation of your due diligence when it comes … Continued

  • Automated Reports and Queries Reminder

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS The Automated Reports and Queries feature makes it fast and easy to run monthly reports, but it’s not a “set it and forget it” kind of thing. While the reports do run automatically, it’s … Continued

 

Education

  • Chatter Yak! May Webinar Series

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Learn how to use social media to grow your loan portfolio, boost product usage, and expand your membership! Who Is Chatter Yak! And Why Do I Need Them? May 11, 9-9:30 AM ET (6-6:30 … Continued

  • Automated Upload of CTRs to FinCEN

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Automated Upload of CTRs to FinCEN Integrate compliance into your workflow! Credit Unions can select to have their completed CTR forms sent directly from CU*BASE to FinCEN. This removes the time consuming step of … Continued

  • Remember This?

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Switch Memberships Feature What Is the Purpose of This Feature? The Switch Memberships feature, also known as the See/Jump feature, allows members to access all of their memberships in online banking with just one … Continued

  • Mid-Year CEO School Rescheduled

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Rescheduled! Mid-Year CEO School Not Just for CEOs Wednesday, May 13 9 AM – 4 PM ET CU*Answers 6000 28th St. SE Grand Rapids, MI 49546 Learn from CU*Answers CEO Randy Karnes how CU*BASE … Continued

  • March CU*BASE Monthly Monitor Recap

    ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Check out recent programming changes in the March 2015 edition of the CU*BASE Monthly Monitor Recap! The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other … Continued