Latest News

County Schools Federal Credit Union buys stock at CU*NorthWest

CU*NorthWest, the Liberty Lake, Washington-based cooperative CUSO, announces that it has added a new credit union owner. The latest investor is County Schools Federal Credit Union, located in Ventura, California, with $53.7M assets and 7.4K members.

“Our cooperative business model allows for an equal opportunity for ownership and voice, irrespective of member or asset size”, says Greg Smith, CU*NorthWest CEO, “our ownership structure allows for all participants to become owners of their CUSO.”

In addition to a positive return on stock value, shareholders have the opportunity to vote and participate on the board of directors, and are eligible for various profit sharing and investment incentives as directed by a governing board of credit union CEOs.


Chula Vista City Employees FCU signs with CU*NorthWest

CU*NorthWest, the 100% credit union-owned cooperative CUSO, announced today that Chula Vista City Employees Federal Credit Union in Chula Vista, California, has signed with CU*NorthWest and is scheduled for conversion in February 2018. Chula Vista City Employees FCU was chartered in 1967 and the $2.8 million dollar credit union represents approximately 579 members.

Lydia DeNecochea, CEO of Chula Vista City Employees FCU said: “We knew what we wanted in an affordable system and CU*NorthWest helped us get there. This solution also needed to provide new membership and loan application/signing/funding capabilities and so much more. CU*Northwest was able to provide it all. The CU*Northwest Team is great to work with and we’re excited to have a partnership like this.”


Share & Win Contest Winners Announced!

The Q4 Share & Win contest results are in!

We are happy to announce that Public Service Credit Union and Prime Source
Credit Union
are the chosen winners of the Q4 Share & Win contest, guaranteeing
them a Samsung® Tablet to give to a member for the debit card contest.

Out of 11 participating credit unions, both Public Service and Prime Source best
demonstrated their creativity in promoting the debit card contest.

Thank you to all of the credit unions that shared their efforts with us! We look forward
to seeing what you do for the next Share & Win contest!

Check out all of the submissions

Enroll in the next year’s quarterly contest here:

CU*Spy Reports Purge on December 31, 2017


As you may or may not be aware, our online retention schedule for reports in CU*Spy is set to a standard of 90
days.  However, we recently discovered an issue where reports for your credit union were not being purged
according to our retention schedule.  This led to an extended history of reports being available online to your
credit union.

As such, we will be running a purge job after December 31 in order to purge these extended reports for your
credit union.  This will bring your credit union into compliance with our retention schedule.  From December
31 onwards, only 90 days-worth of reports will be available to you online in CU*Spy.

Remember that if you wish to keep reports longer than 90 days, you can do so by receiving them on a physical CD.
If you are not currently receiving reports on CDs, you can opt to do so by filling the Data Archival Options form,
available here.

If you have any questions regarding the retention schedule or the report purge, please email

Video of the Week: Making a Person-to-Person Payment


Making a Person-to-Person Payment

Need a quick way to show members how they can make a person-to-person payment
using the Pay Anyone feature in It’s Me 247 Online Banking?  Refer them to this video,
which has been viewed
1,123 times!

Check out our entire collection of video tutorials in the

Show Me the Steps Video Library!

Xtend Webinars: What’s Coming Up Next Week?


Coming Up Next Week!

Each month, Xtend offers FREE webinars focused on lending, marketing, and member service;
these engaging webinars provide credit unions with helpful products, services, and industry tips to
give them the leading edge.

Tuesday, December 12

11:00 AM – 12:00 PM PT

RevGen – Reach Your Marketing Goals

Xtend offers a cooperative marketing solution for your credit union’s short-term promotions and
long-term lending and deposit goals. Engage in a series of turn-key marketing campaigns that leverage
the concepts of targeting and segmentation, along with Xtend resources. Take the pressure off of your
member marketing needs and utilize Xtend’s RevGen Marketing Campaign Program to spread the
word about your promotions, products, and services through four key marketing channels.

Join us to learn more about using up to 6 flexible marketing campaigns with RevGen at one flat,
affordable rate.

Wednesday, December 13

11:00 AM – 12:00 PM PT

Member Reach “A Deep Dive”

Ever wish you had an automated email sent to each new member when they join your credit union?
What about an email to all members without a checking account with your credit union?

Join us as we take a deep dive into the details of the member reach program. This webinar is geared
toward current member each client who would like to learn more about the program or brush up on
their member each education.

Thursday, December 14

8:00 AM – 9:00 AM PT

Buzz Points: Incentivize. Engage. Grow.

Do you want to create loyal members, support your community AND create a healthy bottom line?

The Buzz Points incentive-based member engagement and revenue generation platform can help you
build loyalty and boost your bottom line. By combining powerful incentives with engaging marketing,
Buzz Points has proven to deliver undeniable results.

Join us to learn more about how using real-time messaging and powerful incentives can support your
community and drive revenue.

10:00 AM – 11:00 AM PT


RevelTV is a Digital Signage Agency.

With their unique Channel Valet™ service, RevelTV’s experienced technical and creative teams provide
the easiest, most cost-effective digital signage solution available anywhere.

By outsourcing all of the components for digital signage to RevelTV (including technical and graphic
design, content creation, scheduling, and administration of complex server software) companies that
want digital signage or already have video displays in place don’t have to staff expensive personnel to
manage the system.

Huge Discounts on the It’s Me 247 Mobile App 2.0!


CU*Answers Presents:

Huge Discounts on the It’s Me 247 Mobile App 2.0!

CU*Answers is giving all credit unions with less than 5,000 members their own custom It’s Me
Mobile Web Banking theme, a prerequisite for the FREE It’s Me 27 Mobile App 2.0.  Act fast
and we’ll even throw in a $1,000 collabrebate on mobile RDC when you switch to the It’s Me 247
Mobile App 2.0 by December 31, 2017!

Additionally, CU*Answers is offering credit unions with 5,000 members or more a 50% discount off
their custom It’s Me 247 Mobile Web Banking theme.  For more information on these promotions,
view the attached flyer.

To get started with It’s Me 247 Mobile App 2.0, visit the IRSC store today, or email

To learn more about Remote Deposit Capture, including how to get placed on the schedule for mobile
app deployment to your members, click below to register for our upcoming webinar session on:

Thursday, December 7
8:00 AM – 8:00 AM PT


Join Us for a FREE Education Express Webinar!


Wednesday, December 13

12:00 PM – 12:30 PM PT

This Month’s Focus

CU*BASE Security Procedures

Join Charlie Dean of the Client Services and Education Team, for an Education Express
session on CU*BASE Security Procedures, specifically regarding what to do when an
employee leaves your credit union.  Charlie will discuss the following topics:

  • Deleting a User ID
  • Removing Tool Privileges
  • Removing Special Security
  • Treatment of Employee IDs

Don’t miss this FREE webinar!

The Asterisk Intelligence team has an appetite for knowledge!


Work smarter, not harder!  The Asterisk Intelligence team brings you a team of analysts
who work to interpret your data for insights and opportunity.  Tools like Analytics Booth,
Report Builder, Dashboards, and Unique Data Management give you the power to see
and control your database – the Asterisk Intelligence team will work with you to maximize
the benefit of these solutions in the context of our five pillars of data analytics: Finance,
Operations, Fraud, Audience, and Marketing.

We’re friendly and have an appetite for knowledge.  We pride ourselves in putting
our clients first, by making sure that credit unions have access to a direct line of
communication with our team.  Moreover, as highly curious individuals, we have an
appetite for knowledge and we love to share what we learn.

Want to learn more about the solutions the Asterisk Intelligence team has to
Visit our website, or contact us via email at