Latest News

CU*NorthWest’s Hiett promoted to vice president

CU*NorthWest, a 100% credit union owned cooperative CUSO, announced that Kinsey Hiett, currently Associate Vice President, has been promoted to Vice President, effective immediately. Hiett will be responsible to oversee daily operations of CU*NorthWest’s Liberty Lake headquarters and manage many of the firm’s contract and remote resources. “As CU*NorthWest continues to aggressively expand market-share, I am excited to take on the challenges of managing our firm in this growth period. Being here in the very beginning years of CU*NorthWest and contributing to building the foundation of our firm has been personally rewarding and I look forward to more leadership responsibilities in the future,” said Hiett.

Greg Smith, CU*NorthWest CEO added: “Kinsey is uniquely qualified for this position and we are fortunate to have been a part of her leadership development for much of her career. She has had direct management responsibilities for nearly every department at CU*NorthWest and is well positioned with that experience to oversee and direct day to day operations.”

Prior to joining CU*NorthWest, Hiett worked in data center operations for another credit union core processing provider. She joined CU*NorthWest as a customer service representative in 2009. For nearly a decade, she has moved through management of not only customer service, but training and education, conversion/delivery, and most recently, led a business development team to the strongest sales year in corporate history.


Learn More About Buzz Points – Join Us for This Week’s Webinar!


The Buzz Points platform enables credit unions to use incentives to engage members, support
communities, and drive revenue, “leveling the playing field” between credit unions and their
mega-bank competition. Buzz Points’ holistic platform solution will empower your institution
to thrive by:

With Buzz Points, you can configure a unique program that engages your members with relevant,
real-time communication and exciting rewards. Our platform solution differentiates your credit
union from competitors and incentivizes profitable behaviors beyond card swipes to loan
applications and financial literacy initiatives.

Visit the Xtend Store to learn more.

Or, join us at our upcoming webinar on Thursday, October 11,

from 2:00 PM – 2:30 PM ET

Don’t Miss This Week’s Dashboard Dive: Net Relationship Summary Dashboard


Join the Asterisk Intelligence Team for a Dashboard Dive!

Join the Asterisk Intelligence team as they review CU*BASE tool #547, the Net Relationship Summary
Dashboard.  Have you been looking to analyze your members by determining their net relationship with the
credit union?  Or would you like to identify who your savers are and who your borrowers are for targeted
marketing campaigns?  Join us to learn how to answer these questions and more, including how to take action
with the dashboard with the built-in file generation and member outreach capabilities.  You have questions, this
dashboard has the answers.

Ask, See, Act, and Profit with the aid of Asterisk Intelligence!

Thursday, October 11

3:00 PM – 4:00 PM ET

Don’t forget: if you would like to help co-host one of our Dashboard Dive sessions, you can earn
a $25 gift card!  Click here to learn more.

 Or, click here to view summaries of all of our upcoming Dashboard Dive sessions.

Don’t Miss This Week’s Xtend Webinars!


Coming Up This Week!

Each month, Xtend offers FREE webinars focused on lending, marketing, and member service;
these engaging webinars provide credit unions with helpful products, services, and industry tips to
give them the leading edge.

Tuesday, October 9

11:00 AM – 11:30 AM PT

RevGen – Reach Your Marketing Goals

Xtend offers a cooperative marketing solution for your credit union’s short-term promotions and long
-term lending and deposit goals.  Engage in a series of turn-key marketing campaigns that leverage
the concepts of targeting and segmentation, along with Xtend resources.  Take the pressure off of your
member marketing needs and utilize Xtend’s RevGen Marketing Campaign Program to spread the
word about your promotions, products, and services through four key marketing channels.

Join us to learn more about using up to six flexible marketing campaigns with RevGen at one flat,
affordable rate.

Wednesday, October 10

11:00 AM – 11:30 AM PT

OLLE – Contest Lead Generation

Traditional advertising still has its place, but chances are that many consumers will never hear your
radio spot or see your television commercial.  That’s where digital opportunities come into play.
OLLE is the easiest way for you to turn your Facebook fans and Twitter followers into new members
or even new loans.

Join us to learn more about this amazing new software and what it can do for your credit union!
You’ll learn about great features including its fully-customizable design, loan calculator, and more.

Thursday, October 11

11:00 AM – 11:30 AM PT

Buzz Points: Incentivize. Engage. Grow.

Do you want to create loyal members, support your community AND create a healthy bottom line?
The Buzz Points incentive-based member engagement and revenue generation platform can help you
build loyalty and boost your bottom line. By combining powerful incentives with engaging marketing,
Buzz Points has proven to deliver undeniable results.

Join us to learn more about how using real-time messaging and powerful incentives can support your
community and drive revenue.

CU*NorthWest hires Sapino as new client services manager

CU*NorthWest, a 100% credit union-owned cooperative CUSO, has hired Marsha Sapino as its new client services manager. Sapino has worked in the credit union industry for the last twenty years, most recently years as the assistant manager in the AuditLink division at CU*Answers for the last six years.

With Sapino’s existing experience on the CU*BASE® core suite, relationships across the network, she is uniquely qualified to lead the CUSO’s service teams. Marsha has specialized in the areas of BSA, AML, OFAC and is an expert in ACH, but also brings a strong background in direct credit union operations. Her qualifications will not only be an asset to client service offerings, but also to the management team of CU*NorthWest.

Sapino said, “I am excited to be continuing my career within the network and look forward to the new opportunities and challenges at CU*NorthWest.”

“As CU*NorthWest continues to grow, Marsha’s compliance background will be an asset to the continued evolution of our firm and the knowledgebase of our service teams,” said Kinsey Hiett, VP of Operations.

Marsha will be relocating from Michigan and joining the team at CU*NorthWest by December 2018.


Routt FCU signs with CU*NorthWest

CU*NorthWest, the 100% credit union-owned cooperative CUSO, announced today that Routt Federal Credit Union in Steamboat Springs, Colorado, has signed with CU*NorthWest moving from FIS Mercury, and is scheduled for conversion in December 2018. Routt FCU was chartered in 1964, and the $5 million-dollar credit union represents approximately 700 members.

Susan Garrity, CEO of Routt FCU said: “When considering a new data processor, I knew we needed a system that would provide us with the tools to give our membership more products and services, with ease of access at an affordable cost to the credit union. We saw so much value with their true integration. CU*NorthWest exceeded our expectations!”


Check Out the Current Results for the Ongoing Imaging Solutions Contests!


For 2018, CU*Answers Imaging Solutions – in partnership with My Virtual Strongbox and eDOC
Innovations – are running three exciting contests!  Winners will be announced in October 2018,
but you can check out the current results by visiting the Imaging Solutions page of the
CU*Answers website
.  Or, click on the banner images below to check out the results of each
contest individually.  The top 5 credit unions in each contest will be updated every month.

Remember: these contests are not a sprint, they are a year-long marathon!

The credit union with the most documented electronic loan closings during the contest period will
win $10,000.

The credit union with the most documents delivered via eSignature during the contest period will
win $1,000.

Don’t have eDOCSignature Remote Signature Capture? Visit our online store to learn
more about this product.

The credit union with the most new member registrations (as a percentage) during the contest period
will win $1,000.

Don’t have My Virtual StrongBox? Visit our online store today to learn how you can turn
it on for FREE!

5300 Call Report: 3rd Quarter Update


5300 Call Report: 3rd Quarter Update

Before you start working on your 3rd quarter Call Report in CU*BASE,
be sure to check out the changes we’ve made since last quarter.  Don’t
forget – you can start working on your Q318 Call Report any time after
October 1st, but be sure to wait until all entries have been posted to
your general ledger!

Bundle It Up with 2019 RevGen Campaigns


Looking to upgrade your sales from emails to campaigns?

If you’re planning to use Xtend to assist in your marketing efforts this coming year, we have
plenty of options for you.  Bundle up your campaigns with Xtend in one, great low rate with

(866) 981-4983   |   |


Pull Up a Seat for a Learning Café Session


Here comes another Learning Café session!  Join Emily Dao of the Client Services and Education
Team as she discusses common auditor questions relating to It’s Me 247 online banking,

  • Where to find the SSAE 18 for CU*Answers
  • Where to find online banking custom security parameters
  • What type of encryption online banking uses
  • Additional auditing resources

Tuesday, October 16

10:00 AM – 11:30 AM PT

Don’t forget: CU*Answers web conferences are always free to attend!