Self-Service Products

Powerful,secure, integrated tools to drive member loyalty

Powerful, secure, easy-to-use “branch at home” access via multiple delivery channels.
     CU*NorthWest provides a variety of self-service product tools all tightly integrated to the CU*BASE processing system to promote maximum member value and ability to participate. Providing options ranging from CU*TALK Interactive Audio Response, It’s Me 247 Online Banking with Bill Payment and Presentment, and our newest service, Mobile Banking you’re ensuring that your members can access your credit union their way.

Feature-rich online banking allows members to personalize their experience.
     It’s Me 247 provides your members the ability to create their own online branch with the look and feel they choose using color themes and photo albums. Enhanced security settings through the use of Personal Internet Branch (PIB) provide unique control options such as setting time of day accounts can be accessed, which features (transfers and check withdrawals for example) are available to use online, even setting geographic controls for the location of the person logging into their account.

Select third-party partnerships create value and identify your credit union as a first-mover in the market place.
     Through our relationships with iPay Technologies or CheckFree for bill payment and presentment, your credit union can offer a service that members are coming to expect as standard. CU*NorthWest is providing mobile banking free to its CU*BASE credit unions. With a similar feature set as It’s Me 247, but with views optimized for web browsers on mobile devices your members can check balances, pay bills and transfer funds. Recent partnerships allow you to take mobile banking to the next level. Your members can opt to use a downloadable application for It’s Me 247 Mobile Banking, and even take advantage of mobile banking via SMS text messaging.

 

Self-Service Product Highlights—

It’s Me 247 Online Banking

It’s Me 247 makes it easy to bank online. Provide your members 24 hour access to open accounts and apply for loans online with loan applications integrated to the CU*BASE lending platform. This full-featured solution offers traditional capabilities like transfers, inquiries, and viewing and printing images of cancelled checks and then goes beyond by allowing your members to make Account-to-Account (A2A) Transfers to others institutions, view pending ACH deposits, even “nickname” their accounts!

Mobile Banking

CU*Answers is offering Mobile Banking free to its credit unions.  It’s Me 247 Mobile Web Banking utilizes a similar features set as It’s Me 247, but with views optimized for mobile browsers, allowing members to view balances, account history, and transfer funds. CU*NorthWest has also launched It’s Me 247 Mobile Banking via a downloadable application for cell phones. It’s Me 247 Mobile App Banking as well as one-way text for e-Alerts , and two-way text for interactive banking via SMS text messaging are now available.

CU*EasyPay! Bill Payment and Presentment

CU*NorthWest provides more than just a link to CheckFree or iPay. CU*EasyPay! offers a consolidated log-on feature, passing your members directly from your credit union website to It’s Me 247, and Bill Pay where they can view, schedule and pay bills electronically. Fee and reward options are linked with CU*BASE relationship pricing and tiered service programs, encouraging your members to take advantage of these Self-Service products.

CU*TALK Interactive Audio Response

A robust voice response solution, provides 24/7 financial services to members from anywhere in the world. Members can research account balance and transaction detail, request check withdrawals, make a loan payment , and much more. CU*TALK provides a variety of customized options, including bilingual features for ASP or In-house environments.