Education and Training

For credit union staff who prefer learning at their own pace and on their own schedule, we offer online training resources that cover a multitude of topics related to CU*BASE, soft skills, and compliance. From video tutorials to courses available through the online university campus, there is something for everyone.

The standard training courses are free of charge and available to your entire staff.

Don’t see what you are looking for?
Contact us and ask about custom training.

Online Course Schedule University

CU*NorthWest, in partnership with CU*Answers, offers a variety of pre-scheduled classroom and webinar courses whose dates and times are listed in the training schedules.


CU*BASE AnswerBook

This online database includes thousands of questions and answers about CU*BASE and is a very popular resource among clients seeking to learn more about CU*BASE. Each time a Client Services team member receives a client question, they document the answer in AnswerBook.

CU*BASE Reference Materials


Booklets on various CU*BASE-related topics and is an excellent resource for staff who are looking to become more familiar with a particular CU*BASE feature or tool.

It’s Me 247 Reference Resources

It's Me 247 Online Banking

Reference materials related to It’s Me 247 Online, Mobile, and Text Banking. The page also includes documentation on related products such as eStatements, online membership applications, and the various online bill pay options that CU*NorthWest offers.

CU*BASE Online Help


One of the most widely used training resources offered to CU*NorthWest clients, this robust and comprehensive online help system includes a topic that corresponds to each of the thousands of screens that make up CU*BASE. This library of CU*BASE-related information helps clients become power users of CU*BASE.

It’s Me 247 Online Help

It's Me 247 Online Banking

Designed for members using It’s Me 247 Online Banking, this resource is also helpful to credit union staff seeking to gain a deeper knowledge of online banking. It’s Me 247 online help includes a section of frequently asked questions about It’s Me 247 as well as tips for completing various tasks within online banking such as opening a new account, personalizing online banking pages, and adding security features to online banking.

Show me the Steps

Show me the Steps

This how-to help system provides simple step-by-step instructions to help clients complete various tasks in CU*BASE. It also includes an extensive video library with close to 200 video tutorials for those who learn best by seeing the software in action.



Providing access to hundreds of videos, the OnDemand site is the main repository for videos on CU*BASE and related products and services. The site includes CU*BASE how-to videos, release training webinar recordings, online banking tutorials, client and member marketing videos, training event videos, and more!

CUSO Magazine

CUSO Magazine is a digital publication from the network. At CUSO Magazine, we’re aiming to deliver interesting and entertaining stories on the topics and issues that influence the credit union industry. From strategy articles to client features, opinion pieces and more, we hope you’ll read and subscribe.

Interested in telling your own credit union’s story? Contact us at to get started!