Press Release
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eDOC Innovations and CU*Answers are excited to announce that the boards of directors for both organizations have approved the acquisition of CU*Answers’ Check Item Processing business by eDOC Innovations. This strategic move will unite the manufacturer and service provider under one organization, enhancing efficiency and service continuity for the credit union community. The transaction is
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Cooperative CUSO CU*Answers is excited to welcome Josh Hanger as its new Client Support and Operations Manager. Josh brings fifteen years of expertise in call center and customer service management. Recently, he led the Appliance Service Plan call center for Consumers Energy, ensuring 24/7 support for over 200,000 subscribers. Josh is committed to significantly improving
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CU*Answers is excited to announce that two additional credit unions will join the MemberPass biometric member authentication pilot: Partnership Financial Credit Union (Morton Grove, IL) and Madison County Federal Credit Union (Anderson, IN). Recently, CU*Answers announced the first of its pilot members, encurage Financial Credit Union Network, whose deployment was initiated in March 2024. In
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The CU*Answers SettleMINT EFT Team converted over 1800 credit card loans for Shoreline Hometown Credit Union to CU*BASE online credit card platform. In June, Shoreline Hometown Credit Union, located in Two Rivers, WI, brought their credit card portfolio in-house. “Having the credit card loans in-house allows the credit union staff to view all the loan
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Cooperative CUSO CU*Answers recently announced that is accepting associate board member applications as part of a reorganized program. The Nominating Committee of the CUSO’s board of directors will be accepting applications through August 10 for one associate member spot. Associate board members participate as non-voting members in the boardroom, lending their voice and building a
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Charles Papenfus, CEO of Inland Valley Federal Credit Union, has been reelected to serve on the CU*Northwest Board of Directors. Chuck Papenfus has been on the CU Northwest Board since 2013 where he has been elected Chairman since 2015. Serving on this board is just one of his volunteer efforts within the credit union community. He
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Heri Garcia, CEO, Thinkwise Credit Union, has been reelected to serve on the CU*Northwest Board of Directors. Heri comes to the world of Credit Unions from the ultimate customer service experience, The Walt Disney Company, where he gained experience in training, marketing, public affairs, and human resources. His entrance into Credit Union management started as