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Serving 46 credit unions
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Cooperative, credit-union owned
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Live support, real people
Your core partner, not just your core provider
CU*NorthWest handles the day-to-day complexity of core banking so your team doesn't have to. We coordinate network partners behind the scenes, help you get more from the tools you already have, and step in with hands-on support when your team's capacity is stretched. Whether it's configuring a feature, running a report, or working through a problem - we're the people you call.
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One point of contact for your core banking software and support
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Support that improves adoption and outcomes
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Options that fit your systems and your team's time
One call. CU*NorthWest
When something comes up, you call your team at CU*NorthWest. We own the problem from start to finish. If it touches another network partner, we coordinate behind the scenes so you don't have to chase answers across vendors.
Step 1
Step 2
We coordinate the right expertise
Step 3
You get resolution and a clear plan
What you get with CU*NorthWest
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Credit Union Core Banking Software
A browser-based core banking software system with the tools your credit union relies on every day - from teller transactions and lending to accounting, reporting, digital banking, and payments. One connected platform, not a patchwork of third-party add-ons.
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A Hands-On Partner, Not a Ticket Queue
We don't just answer tickets. We learn your credit union, your goals, and your constraints. Then we help you get more out of the software and systems you already have - whether that means configuring a workflow, building a report you didn't know existed, or stepping in when your team's capacity is stretched.
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One Point of Contact
CU*NorthWest coordinates with network partners behind the scenes so you aren't managing vendor relationships on top of everything else. One call, one team, one answer.
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Cooperative Advantage
Your credit union has a voice in how the platform evolves. You're an owner, not just a customer. That's the cooperative difference.
What to expect with CU*NorthWest
1
Explore fit
We sit down to understand your credit union, your current systems, and your priorities. No pressure, no pitch. Just an honest conversation about whether CU*NorthWest is the right fit for how your team actually works.
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Grow What You Already Have
Once you're live, the real value starts. We help you find capabilities already built into your core that you didn't know about. We share what's working at similar credit unions across the network. And we partner with you to turn data into decisions that move your credit union forward.
Why credit unions choose CU*NorthWest
Direct access to real people who know your credit union
A cooperative structure where you have a voice in direction, not just a contract
Service and projects shaped around how your team actually works
Help turning CBX tools and data into clear next steps, not just long reports
One partner that owns the outcome, even when other network players are involved
Having worked with both large core processing companies and smaller providers, the true differentiator I’ve experienced with CUNW is their unique ability to connect clients directly with subject matter experts. There’s no waiting in endless queues or submitting tickets that go unanswered. I know exactly who to call, and I’m confident I’ll receive timely, knowledgeable support—on my timeline, not theirs.
April
CEO
The great thing is they know me and they know my credit union. With the previous core, I had no idea who anyone was and they didn't know me - the experience with CU*NorthWest has been the polar opposite.
Meagan
President & CEO
It alleviates the burden from our internal employees so they can be specialists in lending and member service. We don't have to be IT professionals, marketing professionals, or compliance professionals
Jake
CEO
They own stuff and admit, 'hey, we don't have a solution for that right now, but we'll find out,' or tell me what's coming down the pipeline. That honesty goes a long way.
Will
CEO
We enjoy having a core that's a CUSO so we're an owner, and we like being able to share our voice and know it makes its way up the chain.
Meagan
President & CEO
You rarely have any service disruptions, and when you do, they do everything they can to get you back in service as soon as possible, because they realize how important and how critical it is for small credit unions.
Alan
CEO
Core and services in one place
CU*NorthWest is a cooperative core and services partner for credit unions. We help you implement, configure, and run the CBX core system and the digital tools around it, with one accountable team that owns the experience and coordinates partners behind the scenes.
Everything you need for daily transactions and member account work is included in the core, built for day-to-day reliability.
Core lending tools support the full lending workflow, including collections, without forcing you into separate modules to run your credit union.
Daily balancing, GL, month-end reporting, and reconciliation all run through CBX. CU*NorthWest's accounting and support team is part of your core system - no extra contracts, no separate tickets.
A structured conversion process with a dedicated team. Ongoing training built around how your credit union actually works. And support from people who know your name, your setup, and your goals - because that's how a credit union software partner should work.
News & Updates
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FAQs
What is CU*NorthWest?
CU*NorthWest is a cooperative credit union service organization (CUSO) that provides core banking software, hands-on support, and consulting services to credit unions. We're the primary point of contact for credit unions running CBX, the core banking system built by the cooperative network.
What is CBX?
CBX is a browser-based core banking system that brings together member service, lending, accounting, digital banking, payments, and compliance tools in one connected platform. It's the core software system that CU*NorthWest supports and operates for credit unions.
What size credit unions does CU*NorthWest work with?
Many of our clients are credit unions under $500M in assets, but the real fit isn't about size. It's about how your team works and whether you want a core system partner that shows up with hands-on support, not just a help desk.
How is CU*NorthWest different from CU*Answers?
CU*Answers builds and maintains the CBX core banking system. CU*NorthWest is your local cooperative partner that supports, configures, and operates CBX for your credit union. When you call CU*NorthWest, you reach a team that knows your credit union by name. We coordinate with network partners behind the scenes so you have one point of contact, not a web of vendors.
Ready to see if CU*NorthWest
is a fit for your credit union?
Share what banking software and systems you're using today and what you'd like to improve. We'll recommend practical next steps and what support could look like.
