CU*BASE Reference Docs

This section lists topical reference booklets, each covering a specific area of the CU*BASE system. In addition to the information that’s in our online help, these documents are another great way to get up to speed on a new CU*BASE tool or application.

Jump To:
Letter Updated Title Publication Date
AA2A (Account-to-Account) Transfers User Guide05/28/2024
AA2A Features Overview Brochure03/01/2024
AAIRES File Request & Authorization Form
Use this if you want help creating your AIRES files and sending them to your CEO or examiner.
AAIRES and CU*BASE03/05/2024
AALM Downloads04/18/2024
AATM Surcharge and Service Charge Rebates07/10/2020
AATM/Debit User Guide10/01/2021
AAbnormal Activity Monitoring – Member Group03/31/2022
AAbnormal Activity Monitoring – Transaction Patterns03/31/2022
AAccrual Verification Handbook03/17/2017
AAdjusting for 90 Day Delinquency03/17/2017
AAllied IQQ Integration Reference Guide04/26/2020
AArchview Help08/17/2023
AAsset Verification Service Agreement – Wisconsin03/17/2017
AAssociated Applications03/01/2019
AAsterisk Intelligence: Data Warehouses03/29/2019
AAudit Tracker03/17/2017
AAuditing Employee Access to CU*BASE Tools / Data Center Employee Security03/17/2017
AAutomated Deposit Holds
Looking for “Electronic Deposit Holds”? This is the booklet you want!
AAutomated Funds Transfer (AFT) & Check Funds Transfer (CFT)05/13/2022
AAutomated Non-Returns (ANR)06/10/2024
AAutomated Reports and Queries05/03/2024
AAvailable ACH Transaction Options with CU*Answers05/06/2024
AConfiguring Tools for Accounts Payable10/26/2023
APosting and Settling Prior Date ACH Transactions04/05/2021
AUsing the Answer Book02/04/2021
BBalancing Act of Managing Your Cash Inventory03/17/2017
BUpdatedBalancing Made Easy07/17/2024
BBank Secrecy Act (BSA) Monitoring Tools10/06/2023
BBankruptcy Tools02/20/2019
BBiz Watch for ACH12/12/2022
BBizLink247 Business Online Banking Guide05/03/2024
BBizLink247 User Permissions Form06/17/2024
BBudgeting with CU*BASE02/19/2024
BBump Rate Certificates01/05/2022
BNew Branch Form05/21/2019
BOnline Ballots10/29/2021
BUsing the Member Branch Reassignment Tool01/16/2024
C5300 Call Report Brochure01/30/2023
C5300 Call Report Upload Steps10/13/2020
C5300 Call Report and CU*BASE Tools03/31/2023
CCASS Certification Procedures10/18/2019
CCLR Path Decision Advisor03/27/2024
CCOOP Shared Branching at the Teller Line10/26/2023
CCPI Force-Placed Insurance06/10/2024
CCTR Automated Uploads to FINCEN01/18/2018
CUpdatedCU*Answers Cards & Payments06/27/2024
CCU*BASE Calculations for Insurance and Debt Protection03/17/2017
CCU*BASE Customer Master Database Information (for Online Clients)09/05/2018
CUpdatedCU*BASE Daily Reports
Looking for “My Favorite CU*BASE Daily Reports”? This is the book!
CCU*BASE and Compromised Cards07/14/2020
CCU*CD User Guide: Viewing Reports and Statements on CD-ROM03/17/2017
CCU*SPY E-Statements and Online Reports02/23/2022
CCU*TALK Audio Response: Introductory/Startup Guide12/09/2022
CCU*TALK Change Request: Configuration09/08/2022
CCU*TALK Change Request: Rate Messages03/17/2017
CCU*TALK and It’s Me 247 New Client Setup Form09/08/2022
CCU*Talk Security10/31/2022
CCard Activity Rebates (CAR)07/12/2018
CCard Controls User Guide07/25/2023
CCertificate Forms10/06/2021
CCertificate Variable Rates03/17/2017
CCharge Off Savings/Checking Accounts07/28/2023
CCheck Ordering11/30/2022
CClub Account Processing03/04/2022
CCollateral: Tools for Tracking Property Securing Loans10/19/2018
CCommunication with Members01/17/2023
CConcentration Risk Brochure05/15/2024
CConfiguring Tools for Accounts Payable10/26/2023
CConfiguring Tools for Collections08/17/2020
CConverting Checking Accounts11/30/2020
CCredit Card Promotions Guide05/28/2021
CCredit Cards: Configuration Guide05/03/2024
CCredit Cards: User Guide11/15/2022
CCredit Scores in Online Banking 10/06/2023
CCross-Selling and Next Suggested Product03/17/2017
CHow Check Holds Work05/05/2023
CHow to Tracker from Cross Sales03/17/2017
COnline Credit Bureau Access and FUEL (1) Introductory and Startup Guide (FUEL)08/10/2023
COnline Credit Bureau Access and FUEL (2) Configuring FUEL and the Approval Matrix05/05/2023
COnline Credit Bureau Access and FUEL (3) User Guide 10/06/2023
COnline Credit Bureau Access: Setup Form02/01/2022
CPrincipal Distribution Certificates03/17/2017
DATM/Debit User Guide10/01/2021
DAsterisk Intelligence: Data Warehouses03/29/2019
DAutomated Deposit Holds
Looking for “Electronic Deposit Holds”? This is the booklet you want!
DCU*BASE Leadership Dashboards10/19/2018
DCU*BASE Management Dashboards03/17/2017
DData Archival Options Form03/17/2017
DDebit Card Round Up12/12/2022
DDefense DB: Database Encryption for Self-Processors
Introductory flyer, for our Self Processing Credit Union Partners
DDefense MD: Encrypted Tape Backups for Self Processors
User Guide
DDefense MD: Encrypted Tape Backups for Self-Processors
Introductory flyer, for our Self Processing Credit Union Partners
DDeposit Secured Loans
Looking for CD/Share Secured Loans? This is what you need!
DDividend Donations: Starting a Program for Your Members03/17/2017
DDormancy and Escheat Monitoring10/26/2023
DDownloading Financial Statements to Excel11/01/2023
DImporting Transaction Files and Posting Them Via Direct Mail07/08/2019
DMember Service Denial Notices03/17/2017
DSelf-directed Data Floods 10/26/2023
EEffective Dating for Member Transactions03/01/2019
EEmployee Security Audit03/17/2021
EEnterprise Risk Management (ERM) Tools01/04/2024
EEscrow Processing with CU*BASE02/21/2024
EGetting Started with E-Statements01/17/2023
EWrong Email Addresses – Automated Management of Wrong Email Addresses03/17/2017
Ee-Documents: Electronic Documents Strategies and Solutions
Ee-Documents: Electronic Photo ID Capture User Guide03/17/2017
Ee-Documents: Electronic Receipts User Guide03/17/2017
Ee-Documents: Quick Reference Guide06/04/2024
FCU*BASE and the FFIEC Supplement08/06/2018
FFIDM Configuration Files for Self-Processors
These are files within a Zip archive
FFee Options with CU*BASE03/17/2017
FFile Transfers: Downloading Data from iSeries to PC07/16/2020
FFinancial Institutions Data Match (FIDM) Act: Compliance for CU*BASE Credit Unions08/26/2020
FFlex Loans11/07/2023
FFraud Block Lists – Supplemental Guide10/06/2021
FFrost VisualGAP Integration 08/08/2019
FHow to Work with Member Follow-ups05/19/2017
FMember Self Service Fees03/17/2017
FUpdatedRTP and the FedNow Service FAQ06/27/2024
FRunning a FinCEN 314(a) Scan Against Your CU*BASE Database03/06/2024
FSelf-directed Data Floods 10/26/2023
GGeneral Ledger Balancing Tools03/17/2017
GHow to Install CU*BASE GOLD03/17/2017
GImporting Transaction Files to the General Ledger07/08/2019
HHealth Savings Accounts (HSAs)05/06/2024
HHousehold & Member Statistics12/07/2017
HHow File Uploads Work12/09/2022
ICU*Answers Item Processing Manual03/17/2017
ICU*TALK and It’s Me 247 New Client Setup Form09/08/2022
A Comprehensive Support Plan for our Self Processing Credit Union Partners
IIRA Processing11/07/2023
IImporting a List of Prospective Member Names into the CU*BASE Pending Membership Applications Database07/08/2019
IIndirect Lending: Ready to Book
Ready to Book LOS Integration: Third-party Loan Origination
IIndirect Lending: Ready to Look 01/17/2023
IInstant Card Issue03/17/2017
IInstant Deposits11/19/2021
IUpdatedInstant Payments FAQ06/27/2024
IIntegration Manager User Guide08/07/2020
IUpdatedInterest Payment Only Loans (CU*BASE Mortgage Products)07/15/2024
IIt’s Me 247 Bill Pay (Fiserv Builder) Product Overview and User Guide01/05/2022
IIt’s Me 247 Bill Pay (Paymentus) Product Overview and User Guide05/09/2024
IIt’s Me 247 Bill Pay (iPay) Product Overview and User Guide01/05/2022
IIt’s Me 247 Bill Pay Feature Comparison01/28/2022
IIt’s Me 247 Configuration Change Request Form10/04/2021
IIt’s Me 247 P2P User Guide 05/09/2024
KKnowing Your Members: CU*BASE Relationship Management Tools11/30/2022
LBig-Picture Planning for Your Loan Configurations05/10/2024
LConfiguring Tools for Your Loan Team05/03/2024
LLaser Printing with CU*BASE12/26/2023
LLease Loan Tools03/17/2017
LLeaving Special Messages for Online Banking and Audio Response09/07/2021
LLoan Interest Calculation: “360/365 Daily Interest”03/17/2017
LLoan Participation Settlement Procedures06/10/2019
LLoan Statement Notices10/06/2023
LOpenLending Loans10/01/2021
MCU*BASE Management Dashboards03/17/2017
MUpdatedInterest Payment Only Loans (CU*BASE Mortgage Products)07/15/2024
MMACO: Multi-Authentication Convenience Options 12/21/2023
MMAP: Applying for a Membership Online03/02/2023
MMLA Workflow and Procedures03/17/2017
MMOP: Demystifying Compliance and Risk Management06/22/2023
MMOP: Opening a Membership Online03/06/2023
MMarketing Campaigns with Member Connect01/17/2023
MMarketing Clubs: Configuration, Benefits, and Enrollment06/04/2024
MMember Demographics12/08/2017
MMiscellaneous Advances03/17/2017
MMiscellaneous Member Account Forms11/08/2020
MMobile App Card Controls 07/28/2023
MMobile Text Banking05/03/2024
MMonth-End Processing Verifications11/02/2023
MMortgage Products: 360-Day Interest Calculation01/17/2023
MMortgage Products: Data Capture for Mortgage Closing Forms03/17/2017
MMy Favorite CU*BASE Daily Reports
MView Web Services Mobile Web Banking Information
Refer to Web Services Announcement and Flyer (For Members)
NImplementing Your Credit Union’s Name Change11/12/2020
NMember Notices: Configuring and Printing CU-Defined Notices and e-Notices03/29/2024
NNCUA Share Insurance04/26/2020
NNative Receipts05/20/2024
NNetwork Community Controls05/23/2022
NNon-Member Teller Services05/12/2021
O1Click Offers06/17/2024
ODownloading OFAC File Lists for the CU*BASE Data Match System08/08/2019
OOFAC Configuration Files for Self-Processors
These are files within a .zip archive.
OOpenLending Loans10/01/2021
OOpt In/Opt Out (Reg E) – Managing Your Offering11/08/2021
OOutstanding Loan Recap – Managing your Concentration Risk05/15/2024
OStatement Onsert Brochure05/26/2022
OTracking “Off Trial Balance” (OTB) Products with CU*BASE02/08/2024
OUsing the CU*BASE Data Match System for OFAC Compliance05/10/2023
OView Online Banking Documentation
PHow To Install ProDoc (CU*Answers ASP)03/17/2017
PLoan Participation Settlement Procedures06/10/2019
PNew CU*BASE Printer Configuration Request03/17/2017
PPIB Rollout Strategies12/09/2021
PPIB: Configuration/User Guide06/17/2024
PPackaging Loans for Sale: Managing your Concentration Risk05/03/2024
PParticipation Lending Brochure04/25/2023
PParticipation Lending: FHLB Secondary Market Loan Servicing04/27/2023
PParticipation Lending: Fannie Mae Secondary Market Loan Servicing04/27/2023
PParticipation Lending: Freddie Mac Secondary Market Loan Servicing12/09/2023
PParticipation Lending: Standard 365 Loans and Other Loans09/27/2023
PPayment Reversals/Adjustments02/28/2020
PPositive Pay10/06/2023
PPrivacy Controls12/27/2019
PPrivate Contacts11/19/2021
PPurchasing Prepaid Debit Cards06/13/2023
PUpdatedZelle and Payrailz06/27/2024
QQualiFile (ChexSystems) Risk Assessment Scans10/09/2023
QQualified Dividends06/04/2024
QQuicken/QuickBooks Downloads 05/23/2024
QQuicken/QuickBooks Downloads from Online Banking – Signup Form04/30/2024
RDownloading Data from CU*BASE to Raddon03/17/2017
RMy Favorite CU*BASE Daily Reports
ROpt In/Opt Out (Reg E) – Managing Your Offering11/08/2021
RPosting Remote Deposits (RDC) to CU*BASE07/24/2023
RRTP FAQ11/30/2023
RUpdatedRTP and the FedNow Service FAQ06/27/2024
RReissuing Cards11/12/2020
RRemote Deposit Capture (RDC)01/16/2024
RReport Builder06/03/2024
RResource Guide: Teller Best Practices08/05/2022
SMember Elected Loan Skip-a-Payment07/14/2023
SMember Selected Printed Statement Styles11/24/2021
SPeriodic Mortgage Statements11/29/2022
SSales Tracker02/01/2019
SSee/Jump Controls06/27/2023
SSelective Marketing through Printed Statements10/07/2022
SSelling Products Online06/10/2024
SShare Bonus Dividend/Loan Interest Rebate Programs02/03/2020
SShare Dividend Payment Options10/18/2019
SSkip-a-Payment for Online Credit Cards10/01/2021
SStand-In Processing04/04/2019
SStandards for Social Security Numbers (SSN) in CU*BASE03/17/2017
SStandards for Social Security Numbers (SSN) in New Client Conversions03/17/2017
SStatement Insert Packaging & Labeling Instructions03/17/2017
SStatement Insert Requirements03/17/2017
SStatement Mail Groups03/17/2017
SStatement Onsert Brochure03/17/2017
SStatement Printing & Mailing Instructions11/16/2023
SStatement Processing & Verification Tasks
For CU*BASE Data Centers and Self-Processing Credit Union Partners
SSunday Processing Request Form03/17/2017
STracking Savings Bond Redemption Activity with CU*BASE03/17/2017
SUsing the CU*BASE Member Survey10/26/2023
THow To Install Epson Thermal Printers (Carswell)03/17/2017
THow To Install Epson Thermal Printers (TM-T88IV USB)03/17/2017
TMobile Text Banking05/03/2024
TSetting up and Maintaining a Training Library
For our Self Processing Credit Union Partners
TTILA-RESPA Integrated Disclosures (TRID)03/17/2017
TTeller & Cash Activity Analysis Tools12/07/2017
TTeller Transaction Monitoring03/17/2017
TTiered Service Levels – Implementation Guide06/21/2022
TTruStage Protection Advisor Integration 05/14/2024
TUsing TCDs/TCRs with CU*BASE10/18/2019
VVariable Rate Loan Products05/01/2024
VVault Manager03/17/2017
WNew CU*BASE Workstation Configuration Request03/17/2017
WWire Transfers in CU*BASE11/12/2020
WWrite-Off/Charge-Off Tools02/26/2024
XXtend Shared Branching12/09/2022
YYear-End Processing Guide Supplement: 1042-S Tax Forms11/02/2023
YYear-End Processing Guide: Online Credit Unions01/26/2023
YYear-End Processing Guide: Self-Processing Credit Unions11/02/2023
YYear-End Tax Forms Archival Instructions: Self Processing11/02/2023
ZCreating Zero-Dollar Transactions in CU*BASE03/17/2017
ZUpdatedZelle and Payrailz06/27/2024