New CBX Release Coming: View Dates & Release Notes
Empower Conference: Explore Agenda & Register
New CBX Release Coming: View Dates & Release Notes
Empower Conference: Explore Agenda & Register
Core System
Core Support
Consulting Services
Training & Resources
About
New CBX Release Coming: View Dates & Release Notes
Empower Conference: Explore Agenda & Register
Core System
Core Support
Consulting Services
Training & Resources
About
A core technology partner built and owned by credit unions.
About CU*NorthWest
CU*NorthWest helps lean credit union teams run CBX with
confidence, keep members happy, and stay independent.
CU*NorthWest helps lean credit union teams run CBX with confidence, keep members happy, and stay independent.
Why Choose CU*NorthWest for
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Support
Core processing support for CBX
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Convert
Implementations and conversions
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Train
Training and education for your team
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Support
Technical services and network support
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Troubleshoot
Ongoing troubleshooting and issue resolution
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Consult
Consulting and optimization support (as applicable)
Owned by credit unions, aligned with credit unions
Decisions are made with member-owners in mind.
The partnership model prioritizes long-term fit over short-term transactions.
Collaboration across the network helps credit unions move faster and learn from each other.
Making your goals a reality.
One Team. Your Team.
The work is practical and hands-on, so teams can operate confidently and focus on members.
Training
Training
Technical services
Technical services
Support
Support
Implementations
Implementations
Owned by credit unions.
Built for yours.
CU*NorthWest is a core technology partner built and owned by credit unions. Collaboration is central to how the organization works, sharing ideas, building tools, and helping credit unions do more together.
Meet the CU*NorthWest Team
Real people. Real support. Real results.
Die hard American encyclopedia of all things CUNW.
Bryce Follett
Client Solutions Consultant
Responsible for high-level client training, consulting, and subject matter support for CBX.
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What are you known for at CU*NorthWest?
Turning core knowledge and data into innovative solutions.
What’s your small but mighty client service habit?
Exceptionally rapid response time to emails.
Die hard American encyclopedia of all things CUNW.
Bryce Follett
Client Solutions Consultant
When I’m not at my desk, I’m likely fishing or enjoying nature.
Cathy Green
Operations Project Manager
Plans, organizes, and manages client projects, including debit/credit card conversions.
What are you known for at CU*NorthWest?
Being the company bulldog to make sure projects are on track.
What’s your small but mighty client service habit?
I do a lot of outreach to our credit unions, especially during tax season.
When I’m not at my desk, I’m likely fishing or enjoying nature.
Cathy Green
Operations Project Manager
Known for spinning stories and keeping everyone entertained with the latest tea.
David Lee
CSR/Operations Coordinator
Supports day-to-day operations and assists with client projects, including debit and credit card conversions.
What are you known for at CU*NorthWest?
Keeping it lively, with punchy vibes and the occasional treat.
What’s your small but mighty client service habit?
Balancing CSR client support with hands-on EFT operations.
Known for spinning stories and keeping everyone entertained with the latest tea.
David Lee
CSR/Operations Coordinator
Part problem-solver, part AI whisperer, all around lifesaver for clients and the team.
Dennis Luy
Senior Programmer
Specializes in Site-4 support and custom project programming for clients and CU*Network.
What are you known for at CU*NorthWest?
Solving custom challenges, supporting the squad, AI dabbler.
What’s your small but mighty client service habit?
I whip up small tools and automations that make work easier and client support smoother.
Part problem-solver, part AI whisperer, all around lifesaver for clients and the team.
Dennis Luy
Senior Programmer
Big fan of sports updates and diving into true crime cases.
Destanie Hoerner
Client Services Representative
Provides daily CBX support and thoroughly researches issues until resolved.
What are you known for at CU*NorthWest?
Known for pep, positivity, and jumping in wherever needed.
What’s your small but mighty client service habit?
Happy to roll up my sleeves and dig into complex issues to really understand them.
Big fan of sports updates and diving into true crime cases.
Destanie Hoerner
Client Services Representative
Known for helping with any question and going the extra mile for everyone.
Ember Craig
Client Services Manager
Manages the client services team, providing high-level support, education, and conversion training.
What are you known for at CU*NorthWest?
The training queen- and often the first face our CUs meet.
What’s your small but mighty client service habit?
Leads with empathy and patience.
Known for helping with any question and going the extra mile for everyone.
Ember Craig
Client Services Manager
CSR team’s anchor, here to catch the issues others might miss.
Eric Wisheropp
Account Executive
Provides escalated front-line support and on-site live-week conversion training.
What are you known for at CU*NorthWest?
Proud to be the longest-tenured CSR- 12 years strong!
What’s your small but mighty client service habit?
I remember personal details about our clients, and work to build rapport over our calls.
CSR team’s anchor, here to catch the issues others might miss.
Eric Wisheropp
Account Executive
Labeled the indoor plant doctor. Don't ask me about outdoor plants, that's Jesse's forte.
Hannah Duncan
Client Services Representative
Provides daily CBX support, troubleshooting, and issue resolution.
What are you known for at CU*NorthWest?
Famous for baked goods, committee spirit, and making holiday decorations and cards.
What’s your small but mighty client service habit?
Making every call personal by remembering the little things that matter to each person.
Labeled the indoor plant doctor. Don't ask me about outdoor plants, that's Jesse's forte.
Hannah Duncan
Client Services Representative
Big fan of all things K-pop, always up for a chat.
Hector Garza
Network Engineer
Delivers technical support to internal teams and external clients, ensuring timely issue resolution and system reliability.
What are you known for at CU*NorthWest?
Candy bowl captain, always stocked, always sweetening the day.
What’s your small but mighty client service habit?
Friendly, cheerful, and committed to putting clients first every time.
Big fan of all things K-pop, always up for a chat.
Hector Garza
Network Engineer
Moves mountains (or hills) to help the team tackle tricky issues.
Howard Floyd
Senior Programmer
Provides EFT programming support for clients and CU*Network.
What are you known for at CU*NorthWest?
Known for raising the thoughtful questions others might miss during meetings.
What’s your small but mighty client service habit?
I make sure everything works behind the scenes for clients and the team.
Moves mountains (or hills) to help the team tackle tricky issues.
Howard Floyd
Senior Programmer
I'm the team's resident "Garden Master".
Jesse Schoch
Technical Services Manager
Leads Technical Services, including network engineering, support, managed services, project implementations, and technical conversions.
What are you known for at CU*NorthWest?
With 10+ years on the core, I'm the go-to for tech services.
What’s your small but mighty client service habit?
I love exploring systems to improve processes and outcomes.
I'm the team's resident "Garden Master".
Jesse Schoch
Technical Services Manager
Helping with marketing tips and brightening days with cat pics.
Megan Pieper
National Sales Executive
Leads national sales and business development strategies to drive growth and expand market presence.
What are you known for at CU*NorthWest?
Being able to connect people, projects, and solutions across networks.
What’s your small but mighty client service habit?
Remembering the little details, like your favorite coffee, to bring a personal touch.
Helping with marketing tips and brightening days with cat pics.
Megan Pieper
National Sales Executive
If it’s broken, I’m on it.
Michael Davis
Network Engineer Lead
Delivers technical support to internal teams and external clients, ensuring timely issue resolution and system reliability.
What are you known for at CU*NorthWest?
I’ve got a multi-monitor setup to stay on top of it all.
What’s your small but mighty client service habit?
I notice the little things that make a big difference.
If it’s broken, I’m on it.
Michael Davis
Network Engineer Lead
A lover of arts and culture… and an aficionado of cat memes and GIFs.
Nicholas Lee
Client Services Representative
Provides daily CBX support and thoroughly researches issues until resolved.
What are you known for at CU*NorthWest?
I'm new to the team, and an unofficial cat enthusiast.
What’s your small but mighty client service habit?
I take the time to understand what clients actually need, not just what they ask for.
A lover of arts and culture… and an aficionado of cat memes and GIFs.
Nicholas Lee
Client Services Representative
People want to Zoom with me just to hear my very strong NY accent.
Rose Anasagasti
Senior Programmer
Provides custom project programming support for clients and CU*Network.
What are you known for at CU*NorthWest?
East Coast based, contributing to updates, fixes and new products.
What’s your small but mighty client service habit?
I catch the small details to stop problems before they start.
People want to Zoom with me just to hear my very strong NY accent.
Rose Anasagasti
Senior Programmer
Quick chats or questions, my desk is where the team stops by.
Stephanie Kopp
HR Specialist / Executive Assistant
Provides HR and executive support, including recruiting, records, and office operations.
What are you known for at CU*NorthWest?
Keeper of the Office, Chaos Coordinator, the heart.
What’s your small but mighty client service habit?
Keeping things organized behind the scenes so the team can shine for clients.
Quick chats or questions, my desk is where the team stops by.
Stephanie Kopp
HR Specialist / Executive Assistant
Delivers the best puns and dad jokes in the office.
Steven Pilc
Chief Financial Officer
Oversees all accounting, financial reporting, and record keeping functions to ensure accuracy, compliance, and strategic financial management.
What are you known for at CU*NorthWest?
Expertise in accounting, tax and financial information.
What’s your small but mighty client service habit?
Taking ownership to ensure results for the team and clients.
Delivers the best puns and dad jokes in the office.
Steven Pilc
Chief Financial Officer
Cars, history, and the facts you didn’t know you needed.
Stuart Kuzik
CEO
Leads the organization, shaping the company’s vision, strategy, performance, and long-term success.
What are you known for at CU*NorthWest?
Making magic by connecting people.
What’s your small but mighty client service habit?
Open, honest, and focused on empowering others.
Cars, history, and the facts you didn’t know you needed.
Stuart Kuzik
CEO
Dishes out advice like a grandma would- kind, practical, and honest.
Tiffany Wentling
Chief Operating Officer
Oversees operations and human resources, driving organizational efficiency, workforce development, and, strategic goal achievement.
What are you known for at CU*NorthWest?
Ready to jump in, untangle processes, find the right resources & bring calm to the chaos.
What’s your small but mighty client service habit?
Keeping things on track with quick check-ins and timely follow-ups.
Dishes out advice like a grandma would- kind, practical, and honest.
Tiffany Wentling
Chief Operating Officer
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Core Systems
Core Support
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Core Systems
Core Support
Consulting Services
Training & Resources
Self-Service Training
Core Systems
Core Support
Consulting Services
Training & Resources
Self-Service Training