Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs.
If your credit union sends eStatements to members and requires that an email address be on file for each member, you may encounter email addresses that are marked as invalid and in need of review. To learn more about how to handle these, click the button below and to view the AnswerBook topic.
Stay tuned for additional emails on tips and recommendations for emails and communications!