AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following:
- What do I do if my member does not have any email address (at all or known to us). Can I enter a fake email to remind staff to ask for it? Check here to learn more about this NEW topic! (KB 5375)
- I need to investigate exceptions on my recon reports (PRCNXX1/PRCNXX2). What file does my card processor send to CU*Answers to generate these reports? Check out this NEW topic! (KB 5374)