CU*NorthWest Response to COVID-19

Effective Monday, March 16th, 2020, CU*NorthWest will be activating our Large Scale Absence Plan for internal CU*NorthWest teams. 80% of the CU*NorthWest team members will be working remotely. These steps are to protect our community of clients and owners from the potential exposure of COVID-19 as well as maintaining a healthy workforce. You should experience no interruptions in the support and services provided by our teams during this time. We will be adjusting our on-site and in person meeting with clients to video conferences and have cancelled all travel and large group meetings until the end of April at which time we will reevaluate.


At CU*NorthWest, the safety and well-being of our employees and our clients and owners is always our priority, and we recognize the important role we play. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe. Below are some of the steps that we are taking.

Aligning with public health authorities

We have a team dedicated to our response to this pandemic and have Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.

Protecting our employees and customers

As our employees interact with clients, we have taken steps to limit exposure to the virus. We have put restrictions on travel, are postponing large-scale events (CO User Group Meeting and Pop Ups), limiting the size of meetings, providing remote-work solutions, and continue to reinforce safe behavior in every environment – from client sites to our internal office.

Assisting our employees

We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority, and to provide support to them.

Our commitment to our customers and our communities

The role our network plays in keeping people connected is incredibly important in times like these.  We have put in place proper contingency plans to ensure service continuity for you, our clients and owners.

What we ask of you

We are taking every precaution to ensure the safety and health of our communities, but we need your help. If you are experiencing flu-like symptoms and have a scheduled appointment, please let our teams know so that we can discuss options with you to ensure our collective well-being.

These are challenging and sometimes frightening times, but we feel confident that as a company and community, we can get through this together.


If you have any questions regarding our plan please email .


Thank you the CUNW Management Team