Introducing 7 NEW Videos on Call Wrap-Up Codes – Great Resources for Teller Training!


We’re excited to debut 7 NEW videos focusing on Call Wrap-Up Codes in Phone Operator!  These are tutorial videos which include annotations and arrows to help guide you through the process of learning all about Wrap-Up Codes.  These videos can be a helpful resource to incorporate into your teller training!

Click the links below to check out the featured topics.

Phone Operator Wrap-Up Codes

Part 1: Call Type Configuration Part 2: Primary Subject Code Configuration
Part 3: Special Security Configuration Part 4: Activation Part 5: User Experience
Part 6: Analysis with Tool 1315 Part 7: Further Analysis