Pricing Changes Coming to Virtual StrongBox – Does Your Credit Union Have a Plan?


As announced at this year’s Leadership Conference, receipts and forms are now available in It’s Me 247, accessible right next to eStatements.  Best of all, these can be accessed for FREE!  You can set up receipts in forms in It’s Me 247 simply by marking a checkbox in ProDOC.

In tandem with this move, effective April 1, 2023, CU*Answers will no longer participate in the funding of Virtual StrongBox (VSB) for the network.  We will continue to integrate and maintain our partnership with VSB and encourage credit unions to consider this solution as a more comprehensive way for members to upload and store their own documents.  In the future, credit unions will need to have a direct agreement with VSB for this service.

What does this mean for my credit union?

You will need to decide to continue your relationship with Virtual StrongBox, sign up to put receipts and forms next to eStatements in It’s Me 247, or discontinue the service altogether.  For full details on the options available to your credit union, including costs and frequently asked questions, click the button below.

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