Rescheduled from our original targeted date of March 17th, the high-availability rollback event will now be occurring this weekend. The rollback process will begin Sunday, April 7th at 3:00 AM ET.
During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and It’s Me 247 online banking (a splash page will be presented). Throughout the rollback process, ATM and credit card transactions will continue to operate in stand-in mode at the switch.
As a reminder, in the event that we do encounter any issues during the rollback process, they will be posted to the CU*BASE Alerts page, compiled into a single alert located here. We will not be sending out any emails regarding individual issues for the HA Rollback. If you encounter any issues during or after the rollback period, please refer to the CU*BASE Alerts page to see if it is currently a known issue.
Additionally, we are preparing a gap analysis report so that clients can review details about this event, including challenges observed, lessons learned, and recommendations for improving the rollover process. Once it has been reviewed and approved by our board we will pass it along to all credit unions for inclusion in your next board packet.
For more information about High Availability rollovers, including a schedule of past and planned rollovers, visit our website: https://www.cuanswers.com/solutions/business-continuity/high-availability/