Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication. We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs.
Is your credit union finding that the system is frequently bouncing back and flagging valid member addresses as incorrect, even though the member has confirmed that it’s a valid address? To learn what could be causing this, along with recommendations, click below to view the AnswerBook topic.