Beginning Monday, July 29th, CU*Answers will be upgrading our internal phone systems to the Zoom Phone System. This upgrade is scheduled to begin at 11:30 AM ET.
Zoom has informed us that all calls which are currently connected at 11:30 AM ET on that day will remain connected. Meanwhile, any new inbound calls placed after 11:30 AM ET will ring into the new Zoom system.
Please note that we do not anticipate any significant interruptions during the upgrade period – however, there may be temporary delays or busy signals for calls placed during the 11:30 AM ET cutover time. If your call doesn’t connect, please immediately retry.
Following the upgrade, please listen closely as the option to dial by name has changed. All other menu options to connect with our support teams, including Client Services and Help Desk, remain the same. Direct extensions for Client Services and Network Services representatives are changing to direct dial phone numbers. If you need to reach a specific agent, please call into the appropriate support team, and ask to be connected. The agent can then provide their new dial direct number.
If you have any questions, or if you experience any difficulty contacting CU*Answers via phone following this upgrade, please reach out to the Help Desk at helpdesk@cuanswers.com.